1 Information We Collect
1.1 Information You Provide
When you register and use MedVeik, we collect:
- Account details: name, email address, phone number, and password
- Family member profiles: names, relationships, and dates of birth
- Doctor information: names, specialties, clinic details, and contact numbers
- Visit records: dates, reasons, symptoms, notes, and attachments
- Prescription data: medicine names, dosages, instructions, and uploaded images/PDFs
- Reminder settings: medicine schedules and appointment alerts
- Profile preferences and app settings
1.2 Information Collected Automatically
When you use our Services, we may automatically collect:
- Device information: device type, operating system, and unique device identifiers
- Usage data: features accessed, session duration, and interaction patterns
- Log data: IP address, browser type, pages visited, and timestamps
- Crash reports and error logs to improve app stability
1.3 Sensitive Health Information
MedVeik handles health-related information you voluntarily enter, including medical history, prescriptions, and doctor visit records. We treat all health data with the highest level of care and confidentiality.
2 How We Use Your Information
We use your information to:
- Provide, operate, and maintain the MedVeik Services
- Enable family health tracking, reminders, and prescription management
- Deliver notifications and reminders you configure
- Improve app functionality, performance, and user experience
- Respond to your support requests and inquiries
- Send service-related communications and important updates
- Analyze usage patterns to develop new features
- Comply with legal obligations and enforce our Terms of Service
- Detect and prevent fraudulent or unauthorized activity
3 Legal Basis for Processing
We process your data based on:
- Contract performance: to fulfill our obligations under these Terms
- Legitimate interests: to improve our Services and ensure security
- Consent: where you have explicitly provided it (e.g., marketing communications)
- Legal obligation: where required by applicable law
4 How We Share Your Information
4.1 We Do Not Sell Your Data
MedVeik does not sell, rent, or trade your personal or health information to third parties for their marketing purposes.
4.2 Service Providers
We may share data with trusted third-party vendors who assist us in operating our Services, such as:
- Cloud hosting and storage providers
- Analytics and crash reporting services
- AI and machine learning service providers (for optional insights features)
- Customer support platforms
All service providers are contractually bound to protect your data and use it only for specified purposes.
4.3 Legal Requirements
We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of MedVeik, our users, or others.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. We will notify you before such transfer and your continued use will constitute acceptance.
5 Data Storage & Security
5.1 Security Measures
Your data is stored on secure servers. We implement industry-standard security measures including:
- Encryption in transit (TLS/SSL) and at rest
- Access controls and authentication mechanisms
- Regular security assessments and vulnerability testing
- Secure backup and disaster recovery procedures
5.2 Security Limitations
6 Data Retention
We retain your personal and health data for as long as your account is active or as needed to provide Services. You may request deletion of your account and associated data at any time by contacting us at support@medveik.com.
We may retain certain data for longer periods where required by law, for dispute resolution, or to enforce our agreements.
7 Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your data:
- Access: request a copy of the personal data we hold about you
- Correction: request correction of inaccurate or incomplete data
- Deletion: request erasure of your personal data ("right to be forgotten")
- Portability: request your data in a structured, machine-readable format
- Restriction: request that we limit processing of your data
- Objection: object to processing based on legitimate interests
- Withdrawal of consent: withdraw consent at any time for consent-based processing
To exercise any of these rights, contact us at support@medveik.com. We will respond within 30 days.
8 Children's Privacy
MedVeik is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will promptly delete such information.
Parents and guardians may use MedVeik to manage the health records of their minor children on their behalf.
9 Third-Party Links & Services
Our App and Website may contain links to third-party websites or services. MedVeik is not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party services you use.
10 Push Notifications
MedVeik may send push notifications for medicine reminders, appointment alerts, and app updates. You can manage notification preferences within your device settings or the App at any time.
11 International Data Transfers
Your data may be processed in countries other than your country of residence. By using our Services, you consent to the transfer of your data to countries that may have different data protection laws. We take appropriate safeguards to ensure your data remains protected.
12 Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via the App or email. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.
13 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out: