Security

Designed for sensitive health information

MedVeik treats family health details as private information and uses security-focused practices to protect account and record data.

How we protect data

  • Account-based access to personal and family health information
  • Secure communication practices for app and server requests
  • Session handling for authenticated users
  • Privacy-first handling of health records and profile information

Your role

Use a strong password, keep your device secure, and contact support quickly if you believe your account has been accessed without permission.

Where your data is stored

Your data is stored on secure servers, as described in our Privacy Policy.

Encryption

Our Privacy Policy states that data is protected with encryption in transit (TLS/SSL) and at rest, together with access controls, regular security assessments and secure backup and recovery procedures.

Account protection

Access to health information is tied to your account. Choose a strong, unique password and keep your phone locked. If you suspect unauthorised access, write to support@medveik.com straight away.

Data deletion

You can delete your account at any time. Your profile, family records, prescriptions, visit history, reminders and uploaded documents are removed. See how to delete your account for the steps and timelines.

Compliance

We handle personal data in line with our Privacy Policy and the data protection laws that apply to us.

Report a security concern

If you believe you have found a security issue, contact us at support@medveik.com.